Help Desk Technician

Surveying And Mapping, LLC
Austin, TX 73301
United States


Job Description

Founded in 1994, SAM, LLC has become one of the largest geospatial services companies in North America and is an undisputed leader in providing geospatial solutions to a wide variety of industries. SAM is a technology leader that offers professional land surveying services, digital aerial mapping, terrestrial, mobile, and airborne LiDAR, hydrographic surveying, subsurface utility engineering (SUE), utility coordination, geographic information systems (GIS), and construction phase services. As part of the SAM Family of Companies, SAM's partner companies include SAM-Construction Services, LLC (SAM-CS) and SO-DEEP | SAM NC, Inc. SAM is a Top Workplace that offers excellent benefits, professional development, and growth opportunities for employees across a wide range of positions.

Duties & Responsibilities

  • Technical Support - Provide phone, remote and on-site technical support for applications, computers, printers, and phones to vendors, customers and users as necessary.
    • Install and troubleshoot
      • Printers, plotters, copiers and scanners
      • Cellular phones (iPhone, Android)
      • Desktops, Laptops and tablet computers
      • Network connectivity
      • Projectors and other audio/video equipment
      • Windows based applications
    • Ability to manage provisioning, tracking, deprovisioning and usage reporting of equipment and user accounts
    • Utilize inventory of on hand spare equipment for quick user turnaround
    • Basic training\walk through customers Windows and Office functions
    • Follow-up and update ticket status and information
    • Creation and maintain technical and user documentation
    • Identify and suggest possible improvements on procedures
    • Cover after hours on call tickets every 4 weeks and triage escalated to support teams
    • Supports the Company to achieve its vision and mission, while successfully practicing its core values related to employees, ethics, operational excellence, safety, integrity and corporate social responsibility.
    • Perform other tasks as assigned to help accomplish the Company's strategic goals.
    • This position does not have supervisory responsibilities.

Required Experience - Education and Skills

Basic Requirements:
  • High school diploma or equivalent

Preferred Requirements:
  • Bachelor's Degree in Information Systems, Business, Communications or related field
  • 1 to 5 years' experience working on a help desk team in a multi-office environment.

Experience with the following technologies:
  • Windows Desktop Operating System
  • Computer Hardware
  • Microsoft Office
  • Various other applications
  • Cellular provisioning
  • VOIP systems
  • Network connectivity
  • Printers, plotters, copiers and scanners
  • User provisioning and deprovisioning processes
  • Projectors and other audio/video equipment
  • Understanding of computer imaging
  • Troubleshooting computer performance

Certifications and/or Licensing Requirements
  • A+ preferred
  • ITIL foundations certification preferred
  • Any other technology certifications a plus

A strong mission, vision and values culture is what drives SAM Companies' success. Our Core Values: Integrity & Ethics, People, Excellence in Service, Safety and Community defines who we are. We are looking for talented people who embody these values to join our organization.

We offer a best in class benefits package that includes company paid premiums for medical, vision, dental and life insurance. SAM provides a VERY generous 401 (k) plan, 401 (k) profit sharing AND performance-based bonuses. Come join our team of professionals that are leading the way for the construction industry!

SAM is an EOE/Affirmative Action Employer M/F/D/V. If you are interested in applying for employment with SAM and need special assistance to apply for a posted position, please send an e-mail to SAM, LLC is not seeking nor intends to consider neither unsolicited resumes nor other information on job candidates from third parties, such as recruiters, placement agencies, etc. If, despite this notification, a third party decides to submit a candidate's resume or other information to SAM and SAM chooses to hire such a candidate, SAM has no obligation and expressly disclaims any liability to provide any remuneration or compensation for the hiring of such candidate. Surveying And Mapping, LLC (SAM) participates in the federal E-Verify Program.