Help Desk Technician

Surveying And Mapping, LLC
Austin, TX 78735
United States


Job Description
Who We Are

SAM Companies is recognized as the industry's technology leader in providing geospatial solutions and construction services on a national scale. Our staff encompasses 1,000+ individuals from diverse backgrounds who are deploying the latest industry technology and changing the way data is collected and delivered in our industry.

Your Impact at SAM

The Help Desk Technician will be a member of the IT team and primarily focused on handling incident and request tickets submitted by our customers.
  • Provide phone, remote and onsite technical support for applications, computers, printers, and phones to vendors, customers and users as necessary
    • Troubleshoot
      • Windows, Office, and various other applications
      • Cell Phones (iPhone, Android)
      • Hardware (Desktops, Laptops, Tablets)
      • Virtual meeting applications/equipment
      • Network connectivity
      • Printers, plotters, copiers and scanners
      • Projectors and other audio/video equipment
    • Ability to manage provisioning, tracking, deprovisioning and usage reporting of equipment and user accounts
    • Utilize inventory of on hand spare equipment for quick user turnaround
    • Basic training\walk through customers Windows and Office functions
    • Creation and maintain technical and user documentation
    • Cover after hours on call tickets and triage escalated to support teams

What You Bring to SAM

  • High school diploma or equivalent
  • Bachelor's Degree in Information Systems, Business, Communications or related field preferred
  • 1 to 5 years' experience working on a help desk team in a multi-office environment preferred
    • Experience with the following technologies:
      • Windows Desktop Operating System
      • Microsoft Office
      • Various other applications
      • Cellular provisioning
      • VOIP systems
      • Network connectivity
      • Printers, plotters, copiers and scanners
      • User provisioning and deprovisioning processes
      • Projectors and other audio/video equipment
      • Understanding of computer imaging
  • A+ preferred
  • ITIL foundations certification preferred
  • Any other technology certifications a plus

Our Perks

  • Hybrid work schedules for office positions - Work-life balance is on us
  • Company paid premiums for medical, dental, vision, LTD and life insurance (HSA and FSA plans available)
  • Generous paid time off (vacation, sick, holidays and parental leave) - Accrual starts immediately
  • 401(k) program offers 100% employer match up to 4%
  • Employee Assistance Program - Your mental health is our priority
  • Tuition reimbursement
  • No glass ceiling! Truly a place to spread your wings (Ask about our Career Pathing!)
  • Trainings throughout the year - Specialized in-house trainings programs designed to assist you in advancing in your career
  • Office snacks, free food and fun-themed events for employees throughout the year
  • Passion for our Community - You have endless opportunities to volunteer alongside your peers with our Corporate Social Responsibility Program

Our Culture
Our entrepreneurial culture is a key factor in SAM being recognized as a Top Workplace for nine consecutive years, and we make it our mission to ensure every one of our employees learns how to build and manage a business, not just be the subject matter expert on the team. At SAM, our employee's development is instrumental to our success. Your learning will be supported by specialized in-house training programs and mentoring by the industry's leading experts, who just happen to be on our staff! We make SAM a GREAT place to work, but it all starts with YOU!


SAM is an EOE/Affirmative Action Employer M/F/D/V. SAM also participates in the federal E-Verify Program.