IT Endpoint Technician

Surveying And Mapping, LLC
Austin, TX 78735
United States


Job Description
Who We Are

SAM Companies is recognized as the industry's technology leader in providing geospatial solutions and construction services on a national scale. Our staff encompasses 1,000+ individuals from diverse backgrounds who are deploying the latest industry technology and changing the way data is collected and delivered in our industry.

Your Impact at SAM

The IT Endpoint Technician will be a member of the IT team and will primarily be focused on handling equipment provisioning and de-provisioning.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Image and deploy computers and peripherals
  • Assist with maintaining images, windows updates, deployments and driver updates
  • Computers and peripheral troubleshooting
  • Technical Support - Provide phone, remote and onsite technical support for computers, printers, phones and users as necessary
    • Install and troubleshoot
      • Desktops, Laptops and tablet computers
      • Printers, plotters, copiers and scanners
      • Cellular phones and tablets
  • Ability to manage provisioning, tracking, de-provisioning and usage reporting of equipment
  • Assist with managing KACE, MDM, DDS, and other asset management systems
  • Manage and utilize inventory of on hand spare equipment for quick user turnaround
  • Logistics of IT equipment via various couriers
  • Manage the repair or replace (RMA) defective computer equipment with IT vendors
  • Assist in creating and maintaining documentation and standards related to IT processes and procedures
  • Perform other duties or special projects as requested related to area of responsibility
  • Supports the Company to achieve its vision and mission, while successfully practicing its core values related to employees, ethics, operational excellence, safety, integrity and corporate social responsibility
  • Work with small team in energetic professional environment
  • This position does not have supervisory responsibilities

What You Bring to SAM

  • 2 to 5 years' experience working on a help desk team in a multi-office environment
    • Experience with the following technologies:
      • Understanding of computer imaging
      • Windows Desktop Operating System
      • User provisioning and de-provisioning processes
      • PC hardware repair
  • Installing, patching, uninstalling other applications
  • A+ preferred

Our Perks

  • Hybrid work schedules for office positions - Work-life balance is on us
  • Company paid premiums for medical, dental, vision, LTD and life insurance (HSA and FSA plans available)
  • Generous paid time off (vacation, sick, holidays and parental leave) - Accrual starts immediately
  • 401(k) program offers 100% employer match up to 4%
  • Employee Assistance Program - Your mental health is our priority
  • Tuition reimbursement
  • No glass ceiling! Truly a place to spread your wings (Ask about our Career Pathing!)
  • Trainings throughout the year - Specialized in-house trainings programs designed to assist you in advancing in your career
  • Office snacks, free food and fun-themed events for employees throughout the year
  • Passion for our Community - You have endless opportunities to volunteer alongside your peers with our Corporate Social Responsibility Program

Our Culture
Our entrepreneurial culture is a key factor in SAM being recognized as a Top Workplace for nine consecutive years, and we make it our mission to ensure every one of our employees learns how to build and manage a business, not just be the subject matter expert on the team. At SAM, our employee's development is instrumental to our success. Your learning will be supported by specialized in-house training programs and mentoring by the industry's leading experts, who just happen to be on our staff! We make SAM a GREAT place to work, but it all starts with YOU!


SAM is an EOE/Affirmative Action Employer M/F/D/V. SAM also participates in the federal E-Verify Program.