Project Support Specialist
Surveying And Mapping, LLC
Raleigh, NC 27601
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Who We Are
SAM Companies is recognized as the industry's technology leader in providing geospatial solutions and construction phase services on a national scale. Our staff encompasses 1,000+ individuals from diverse backgrounds who are deploying the latest industry technology and changing the way data is collected and delivered in our industry.
Our entrepreneurial culture is a key factor in SAM being recognized as a Top Workplace for seven consecutive years, and we make it our mission to ensure every one of our employees learns how to build and manage a business, not just be the subject matter expert on the team. At SAM, our employee's development is instrumental to our success. Your learning will be supported by specialized in-house training programs and mentoring by the industry's leading experts, who just happen to be on our staff! We make SAM a GREAT place to work, but it all starts with YOU!
Your Impact at SAM
As a Project Support Specialist, you will support the project team in facilitating, reporting and analyzing gas utility projects under the direct supervision of the Project Manager. You are the internal liaison between the Project Managers and Gas Utility Field Specialists (GUFS) who is responsible for placing phone calls to contractors and documenting the appropriate information on a daily basis. To be successful in this role, you must have strong administrative, communication and reporting skills.
Place 20-30 phone calls per day to deliver messaging to contractors (this is 90% of the job!)
Assist the GUFS in the coordination and implementation of their daily activities
Coordinate with the GUFS for updates regarding work in progress
Organize and route client tickets to appropriate staff
Monitor the production and schedule of each project phase to ensure guidelines are being met
Track and report the overall progress of the project to the Project Manager in a timely manner
Other duties as assigned
What You Bring to SAM
Excellent customer service skills and the ability to prioritize tasks in a high volume environment
Strong proficiency in Microsoft Word, Excel and Outlook
Accurate data entry skills, attention to detail and follow-up abilities required
Ability to handle confidential or sensitive information
Knowledge/experience in the gas utilities industry a plus
We offer a best-in-class benefits package that includes company paid premiums for medical, vision, dental and life insurance. SAM's 401 (k) program offers a 100% employer match up to 6% of your contribution, along with a 401(k) profit sharing and performance-based bonuses. In addition, we offer:
Generous paid time off
No glass ceiling! Truly a place to spread your wings
Work/life balance with flexible work hours - priority is getting the job done
Trainings every Tuesday - Specialized in-house trainings programs designed to assist you in advancing in your career
Office snacks, free food and fun-themed, employee events provided throughout the year
Passion for our Community - You have endless opportunities to volunteer alongside your peers with our Corporate Social Responsibility Program
SAM is an EOE/Affirmative Action Employer M/F/D/V. If you are interested in applying for employment and need special assistance to apply for a posted position, please send an e-mail to firstname.lastname@example.org. SAM also participates in the federal E-Verify Program.
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